Refund policy

Return & Refund Policy

At ChristPay we want you to love your Christmas Tap-to-Pay Wand. Please read this policy carefully before placing your order.

1. Defective or damaged items (90 days)
If your item arrives defective or damaged, you have 90 days from the date of delivery to contact us. We will send you a free replacement or issue a full refund, whichever you prefer, and we cover all shipping costs.
To start a claim, email us at contactchristpay@gmail.com with:
- Your order number.
- Clear photos or a short video showing the defect or damage, and the packaging.
We may ask you to return the defective item before sending a replacement or refund. In that case, we will provide a prepaid return label or reimburse your return shipping.

2. Items in perfect condition (15 days)
If your item arrives in perfect condition and you simply change your mind, you may return it within 15 days of the date you received your order. To be eligible:
- The item must be unused, in the same condition you received it, and in its original packaging.
- You must contact us first at contactchristpay@gmail.com with your order number to receive return instructions. Returns sent without prior authorization cannot be accepted.
- Return shipping costs are paid by the customer and are not refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.
Once your return is received and inspected, we will refund the price of the item. We do not send replacements for items that arrived in perfect condition.
Change of mind requests received after 15 days cannot be accepted.

3. Items we cannot accept
- Items that have been used, altered or damaged after delivery.
- Change of mind returns without their original packaging.
- Items damaged through misuse, accidents or normal wear and tear.

4. Refunds
Once we approve your refund, it is issued to your original payment method within 14 days. Depending on your bank, it may take a few additional business days for the refund to appear on your statement.

5. Exchanges
We only replace items that arrive defective or damaged. If you would like a different design, please return the original item following section 2 and place a new order.

6. Your legal rights
This policy does not affect your statutory rights as a consumer under the laws of your country of residence.

7. Contact us
For any questions about returns or refunds, email us at contactchristpay@gmail.com.